Customer Service Representative

Responsibilities

• Manage key account customers.
• Perform general order intake functions.
• Answer incoming phone calls and e-mails from customers and distributors.
• Respond to inquiries of stock balance, pricing and availability; enter subsequent customer orders.
• Absorb and investigate problems relating to inventory, pricing, deliveries, and technical issues.
• Track incoming shipments and backorders.
• Accurate daily filing of customer orders, invoices, acknowledgements and departmental communication.
• Maintain technical documentation and resources.
• Participate in employee development programs including product and application training, business and personal development.
• Communicate administrative activities and work together to grow our business.
• Prepare necessary information at the request of the Customer Service Manager and other management team members.
• Maintain a high level of parts knowledge with the capacity to develop a solid understanding of our business culture.
• Act on behalf of peer group members in their absence as and when called upon to do so either by design or by circumstance.
• Perform other duties as assigned.

Requirements

• 4 years of experience working in customer service, preferably in a similar company or business.
• A high school diploma or GED.

Desired Skills

• Able to write clear reports and professional emails.
• Comfortable presenting information and answering questions with managers, customers, and others.
• Able to do basic math like adding, subtracting, multiplying, and dividing.
• Able to use math concepts like percentages and ratios in real situations.
• Able to follow instructions, whether they are written, spoken, or shown in charts or schedules.
• Able to solve problems and handle different situations, even when there isn’t a clear process.
• Able to gather information, understand problems, and make sound decisions.
• Comfortable using tools like Outlook, Word, Excel, and contact management systems at an intermediate level.

Benefits

• Competitive wages.
• World-class benefits package including medical, dental, and vision insurance, company-paid life, short and long-term disability insurance, generous paid time off, and 401(k) matching and automatic company contribution.

Pay

Competitive wages.

Schedule

This role offers a hybrid working arrangement allowing you to split your time between working 1 day remotely and being on-site 4 days at our office in Rock Hill SC, United States (US).

Contact Information

Talent Acquisition Team: Madelen Atanassov