Customer Service Representative
About the role
Atkore is currently searching for a Customer Service Representative. This role reports to the Customer Service Supervisor and is responsible for handling all customer product pricing inquiries and orders, as well as following up with customers in a prompt and professional manner.
Responsibilities
- Processing orders, quotes, credits, returns applications and other requests
- Communicating directly with customers or sales representatives either by telephone, electronically, or face to face
- Obtaining and evaluating all relevant information to handle inquiries and complaints promptly
- Answering basic technical inquiries
- Directing advanced technical requests and other unresolved issues to the appropriate resource
- Managing customer accounts
- Promptly responding and assisting customers with damaged shipments and/or mis-shipments
- Keeping good records of customer interactions and transactions
- Communicating and coordinating with internal departments and outside vendors
- Monitoring product stocking levels and inventory turns
- Reviewing all product requirements and compiling into efficient manufacturing schedules that optimize cost, customer service and machine utilization
- Performing other related duties as assigned
Requirements
- A high school diploma with a minimum of 2 years of experience working in a similar role, preferably in a manufacturing or electrical customer service environment
- On-site position located in Eugene, OR
Qualifications
- High School diploma or equivalent
- Minimum two years business experience in a manufacturing or electrical customer service environment (preferred)
- Computer literacy and experience with Windows, Excel, Word, and Outlook
- Ability to manage a variety of concurrent tasks in a fast-paced work environment
- Time management, planning, and organizational skills
- Effective decision making and problem solving abilities
- Excellent interpersonal and communications skills
- Strong initiative and adaptable to change
- Must be able to thrive in a team environment
Skills
- Customer service skills
- Technical knowledge
- Communication skills
- Problem-solving skills
- Organizational skills
Benefits
Atkore offers a comprehensive benefits package including:
- Medical, vision, and dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k)
- Paid Time Off
- Paid holidays
Pay
A good faith estimate of the current pay for this position is $40,160 - $55,220. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time.
Schedule
This is an on-site position located in Eugene, OR.