Customer Service Representative

Responsibilities

• Work closely with the Sales Manager to understand incoming material schedules and establish delivery dates for products.
• Communicate with customers regarding the status of orders and delays in shipments.
• Aid and support the outside sales staff and other office personnel as needed.
• Make outbound calls, engage in inside sales, and provide exceptional customer service.
• Schedule appointments efficiently and manage customer interactions using Microsoft Office.
• Generate leads and manage accounts through effective project management.
• Perform data entry tasks and utilize Siteline Construction billing software.

Essential Skills

• Minimum of 2 years of non-retail customer service experience.
• Strong experience with email and phone communication.
• Tech-savvy with a strong understanding of Excel, including pivot tables and data interpretation.
• Experience in lead generation and outbound call centers.

Additional Skills & Qualifications

• Previous inside sales or customer service experience.
• Strong phone presence and experience with high call volumes.
• Positive attitude and a team player mentality.
• Excellent verbal and written communication skills.
• Ability to multi-task, prioritize, and manage time effectively.

Work Environment

• The position is based in an office environment.
• Working hours are from 7:00 AM to 3:30 PM, Monday through Friday.
• You will be part of a team of three.
• The company is experiencing rapid growth, offering potential management opportunities.

Job Type & Location

This is a Contract to Hire position based out of Lakewood, WA.

Pay And Benefits

The pay range for this position is $22.00 - $24.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

About the Role

The customer service representative will be responsible for handling a large volume of inbound calls and assisting customers with identifying appropriate products. The role involves entering and maintaining sales orders with meticulous attention to detail and accuracy. You will accurately quote products to customers over the phone and in person at the branch office, make outgoing calls to communicate promotions, and improve relationships with the customer base. Interaction with walk-in customers to determine their needs and process subsequent orders is also required.

Qualifications

• Minimum of 2 years of non-retail customer service experience.
• Strong experience with email and phone communication.
• Tech-savvy with a strong understanding of Excel, including pivot tables and data interpretation.
• Experience in lead generation and outbound call centers.

Skills

• Previous inside sales or customer service experience.
• Strong phone presence and experience with high call volumes.
• Positive attitude and a team player mentality.
• Excellent verbal and written communication skills.
• Ability to multi-task, prioritize, and manage time effectively.

Benefits

• Medical, dental & vision coverage.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Company Information

• Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe.
• We specialize in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions.
• We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.
• We have offices across the U.S., Canada, Asia Pacific and Europe.
• We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
• We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.