Customer Service Representative

Responsibilities

• Create and issue invoices accurately and in a timely manner.
• Initiate billing cycles and verify charges to ensure accuracy.
• Generate freight quotes in accordance with company policies and procedures.
• Provide outstanding customer service via email and phone.
• Manage frequent customer communication, primarily through email correspondence.
• Handle approximately 100–200 emails and updates daily regarding shipments, delivery information, customer concerns, and service requests.
• Provide shipment status updates and proof of delivery (POD) documentation to customers.
• Cook up internally with warehouse and operations teams to ensure customer needs are met.
• Communicate professionally and effectively to resolve customer inquiries and maintain strong relationships.

Requirements

• Strong customer service and communication skills.
• Excellent data entry and organizational abilities.
• Ability to manage a high-volume email inbox while maintaining attention to detail.
• Experience supporting customers in a fast-paced environment.
• Strong problem-solving skills and ability to prioritize multiple tasks.
• Proficiency with Microsoft Office, including Outlook and Excel.

Preferred Qualifications

• A High School Diploma or GED.
• Previous customer service experience preferred.
• Experience in transportation, logistics, freight, supply chain, or related industries is a plus.
• Previous billing, invoicing, or administrative experience is beneficial.