Customer Service Representative

Responsibilities

• Work closely with the Sales Manager to understand incoming material schedules and establish delivery dates for products.
• Communicate with customers regarding the status of orders and delays in shipments.
• Aid and support the outside sales staff and other office personnel as needed.
• Make outbound calls, engage in inside sales, and provide exceptional customer service.
• Schedule appointments efficiently and manage customer interactions using Microsoft Office.
• Generate leads and manage accounts through effective project management.
• Perform data entry tasks and utilize Siteline Construction billing software.

Essential Skills

• Minimum of 2 years of non-retail customer service experience.
• Strong experience with email and phone communication.
• Tech-savvy with a strong understanding of Excel, including pivot tables and data interpretation.
• Experience in lead generation and outbound call centers.

Additional Skills & Qualifications

• Previous inside sales or customer service experience.
• Strong phone presence and experience with high call volumes.
• Positive attitude and a team player mentality.
• Excellent verbal and written communication skills.
• Ability to multi-task, prioritize, and manage time effectively.

Work Environment

• The position is based in an office environment.
• Working hours are from 7:00 AM to 3:30 PM, Monday through Friday.
• You will be part of a team of three.
• The company is experiencing rapid growth, offering potential management opportunities.

Job Type & Location

• This is a Contract to Hire position based out of Lakewood, WA.

Pay And Benefits

• The pay range for this position is $22.00 - $24.00/hr.
• If eligible, the benefits available for this temporary role may include:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

Equal Opportunity Employer

We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.