Customer Service Representative
Position Summary
We are seeking a customer-focused and detail-oriented Customer Service Representative with 2+ years of experience to join our team. This role serves as a key liaison between customers, sales, production, and operations, ensuring orders are processed accurately and customer expectations are exceeded. The ideal candidate has experience in a manufacturing environment, understands production processes, and can effectively communicate with both customers and internal teams. Blueprint reading experience is a strong plus, as this role may involve reviewing customer specifications, product requirements, and technical documentation.
Key Responsibilities
- Serve as the primary point of contact for customers regarding orders, inquiries, product information, and issue resolution.
- Process customer orders accurately and efficiently within ERP systems.
- Monitor order status and proactively communicate updates, delays, and shipment information to customers.
- Cook up with Production, Planning, Engineering, Shipping, and Sales teams to ensure customer requirements are met.
- Review customer specifications, drawings, and documentation to verify order accuracy.
- Maintain customer records, order details, and communication history within company systems.
- Research and resolve customer concerns, discrepancies, and claims in a timely and professional manner.
- Generate quotes, order acknowledgments, and customer reports as needed.
- Support inventory, scheduling, and production teams by providing accurate customer demand information.
- Aid in continuous improvement initiatives focused on customer satisfaction and operational efficiency.
- Build and maintain strong customer relationships through exceptional service and communication.
Required Qualifications
- Minimum 2+ years of Customer Service experience, preferably within a manufacturing, industrial, or production environment.
- Strong understanding of order processing, customer communication, and account support.
- Experience working with ERP systems and Microsoft Office applications.
- Proficiency in Microsoft Excel, Outlook, and data entry systems.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Ability to work independently while collaborating effectively with cross-functional teams.
- High attention to detail and commitment to accuracy.
Job Type & Location
This is a Contract to Hire position based out of Franklin, WI.
Pay And Benefits
The pay range for this position is $21.00 - $23.00/hr.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.