Customer Service Representative

Essential duties and Responsibilities

• Act as the first point of contact for customers visiting the office when needed
• Update homeowner and association information in C3 and shared files
• Use conflict resolution techniques to resolve customer issues
• Cook with customers to resolve any billing inquiries
• Coordinate with customers to resolve any billing inquiries
• Provide troubleshooting and technical assistance to customers
• Assess the customer's needs and translate into solutions
• Process print jobs, scanning and faxing as general office support when needed

Knowledge and Skills

• Ability to interpret verbal and/or written instructions at a proficient level
• Proficiency in Microsoft Office products (Word, Excel, Outlook,) at a proficient level
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities
• Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team
• Ability to keep workspaces organized and maintained
• Alerts Office Manager of low supplies and assists in supply stocking and distribution
• Partner with multiple stakeholders, for example community managers, vendors, peers, clients
• Knowledge of company policies, procedures, and forms
• Must be able to prioritize, manage time, and meet deadlines
• Must be able to work effectively with others in person and in group setting
• Must be able to communicate effectively and professionally on phone, email, and in-person
• Must be able to operate general office equipment (copier, fax, phone systems, etc.)
• Professional customer service skills

Requirements

• High School Diploma or GED Required
• At least one year of directly related or closely related experience