Customer Service Representative

Job Duties And Responsibilities

• Coordinate with customers to resolve any billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues.
• Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translate into solutions.
• Ability to understand and explain a customer's account balance and to provide the means for them to make any necessary changes to their payment processes.
• Understand and explain the processes of the Homeowners Association to a customer.
• Calmly assist customers in emergency situations by coordinating contact to other personnel and vendors.
• Absorb invoices and other questions from vendors.
• Utilize the Associa website from both Homeowners and Community Archives sides.
• To make necessary changes to Association Facts in proprietary database when updates are necessary to ensure information is accurate.

Requirements

• 1 -- 3 years of call center, customer service, high call volume or directly related experience.
• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

Associa is a company with over 225 branch offices across North America, dedicated to bringing positive impact and meaningful value to communities. Founded in 1976, Associa has grown to serve nearly five million residents worldwide. For more information, please visit www.associaonline.com.