Customer Service Representative

About the role

We are looking for a Customer Service Representative who brings positivity, empathy, and a solution-oriented mindset to every interaction. In this role, you will be the friendly voice and trusted resource for our customers—helping them navigate questions, solve problems, and feel supported every step of the way.

Responsibilities

• Be the first point of contact for customers, delivering a warm, helpful experience every time
• Partner with customers to resolve billing questions and account inquiries
• Troubleshoot issues and provide clear, easy-to-understand solutions
• Help customers understand their accounts, payment options, and HOA processes
• Stay cool under pressure, especially when assisting in urgent or sensitive situations
• Collaborate with vendors and internal teams to keep everything running smoothly
• Keep records accurate and up to date in our systems
• Bring a team-player mindset—jumping in where needed and supporting your colleagues

Requirements

• 1–3 years of customer service experience (call center or high-volume environments a plus)
• Strong communication skills—you know how to listen, explain, and connect
• A calm, confident approach to solving problems and handling challenges
• A positive, adaptable attitude and a strong sense of accountability
• Great time management and the ability to prioritize effectively
• Comfort with office technology and systems