Customer Service Representative

About the role

The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success.

Responsibilities

• Greet all customers in a warm, professional manner representing Ashley's brand image.
• Provide exceptional customer service through all interactions including in-person, phone, and email communications.
• Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Complete any additional tasks as assigned by management.

Requirements

• Legally authorized to work in the US.
• At least 18 years old.
• High school diploma or equivalent.
• Knowledgeable Microsoft Office Suite and system transactions.
• 1 year of customer service, office, and/or administrative experience, preferred.
• Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities – various shifts.
• Maintain reliable attendance.
• Thrive in a team environment.

Qualifications

• Ability to follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution.
• Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems.
• Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards.

Skills

• Microsoft Office Suite and system transactions.
• Point-of-sale systems, retail management software, and other business tools.

Benefits

When you join us, you are eligible to participate in our comprehensive benefits programs, which include:

• Extended health, dental benefits, and vision insurance.
• Life/Disability Insurance.
• Flex Spending Account.
• 401(k) to eligible Team Members.

Depending on your hire date and any specific requirements of your work location, you may be eligible for up to 80 hours of PTO during the first calendar year of your employment, which includes paid sick leave in accordance with applicable legal requirements.