Customer Service Representative

Responsibilities

• Greet all customers in a warm, professional manner representing Ashley's brand image.
• Provide exceptional customer service through all interactions including in-person, phone, and email communications.
• Aid in processing sales orders accurately and efficiently, ensuring all required documentation is complete and proper approvals are obtained.
• Assist with customer credit applications, financing arrangements, and maintain accurate customer account information in retail management systems.
• Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution.
• Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards.
• Collaborate with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.
• Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete any additional tasks as assigned by management.

Requirements

• Legally authorized to work in the US.
• At least 18 years old.
• High school diploma or equivalent.
• Knowledgeable in Microsoft Office Suite and system transactions.
• One year of customer service, office, and/or administrative experience, preferred.
• Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities – various shifts.
• Maintain reliable attendance.
• Thrives in a team environment.

Qualifications

• When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
• Extended health, dental benefits, and vision insurance.
• Life/Disability Insurance.
• Flexible Spending Account.
• 401(k).
• 80 hours paid vacation and 40 hours of California Paid Sick Leave.

Skills

• Customer service skills.
• Administrative support.
• Microsoft Office Suite proficiency.
• Point-of-sale systems.
• Retail management software.

Benefits

• Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), 80 hours paid vacation and 40 hours of California Paid Sick Leave.

Pay

This position pays an hourly rate of $18.00 - $22.00.

Schedule

Flexibility to work various shifts, including weekends and holidays.