Customer Service Representative

About the role

The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success.

Responsibilities

• Greet all customers in a warm, professional manner representing Ashley's brand image.
• Provide exceptional customer service through all interactions including in-person, phone, and email communications.
• Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Complete any additional tasks as assigned by management.

Requirements

• Legally authorized to work in the US.
• At least 18 years old.
• High school diploma or equivalent.
• Knowledgeable Microsoft Office Suite and system transactions.
• 1 year of customer service, office, and/or administrative experience, preferred.
• Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities – various shifts.
• Maintain reliable attendance.
• Thrive in a team environment.

Qualifications

• Must have valid driver’s license and access to reliable transportation.
• Must be able to lift up to 50 pounds.
• Must be able to stand for extended periods of time.

Skills

• Excellent communication skills.
• Customer service orientation.
• Attention to detail.
• Organizational skills.
• Problem-solving abilities.
• Microsoft Office Suite proficiency.

Benefits

When you join us, you are eligible to participate in our comprehensive benefits programs, which include:

• Extended health, dental benefits, and vision insurance.
• Life/Disability Insurance.
• Flexible Spending Account.
• 401(k).
• 80 hours paid vacation and 40 hours of California Paid Sick Leave.

Pay

This position pays an hourly rate of $18.00 - $22.00.

Schedule

Flexible schedule to accommodate store opening and closing responsibilities, including weekends and holidays.