Customer Service Representative

About the role

Arrow Exterminators is seeking a full-time Customer Service Representative to provide exceptional service support and administration to both internal and external Service Center customers.

Responsibilities

• Serve as the first point of contact for internal and external customers through incoming phone calls.
• Determine and resolve issues to ensure customer satisfaction.
• Absorb and update customer files.
• Schedule services and take payments.
• Connect with customers via outbound calls to ensure technician availability and account payments.
• Work collaboratively within a team to meet monthly service center goals.

Requirements

• Working knowledge of Microsoft Office Suite.
• High school diploma or equivalent.
• Professional appearance.
• Ability to work a minimum of 40 hours per week.
• Willingness to work occasional overtime.

Qualifications

• Experience working in a customer service role preferred.
• Strong communication and problem-solving skills.
• Computer proficiency.

Skills

• Excellent communication skills.
• Attention to detail.
• Customer service orientation.

Benefits

• Generous time off.
• 11 paid holidays.
• 401(k) with company match.
• Roth IRA.
• Medical, dental, and vision insurance.
• High-deductible HSA.
• Telemedicine coverage.
• Disability, cancer, and accident insurance.
• Health & Wellness Suite.
• Optional life insurance.

Pay

The pay rate is based on experience.

Schedule

Minimum of 40 hours per week, with occasional overtime.

Benefits

• Generous time off.
• 11 paid holidays.
• 401(k) with company match.
• Roth IRA.
• Medical, dental, and vision insurance.
• High-deductible HSA.
• Telemedicine coverage.
• Disability, cancer, and accident insurance.
• Health & Wellness Suite.
• Optional life insurance.

About Our Family of Brands

We have been a family-owned and operated business since 1964. We now service 12 states and are ranked the sixth-largest pest and termite control company in the United States. We strive to maintain a welcoming work environment and a successful company culture by instilling family values.

A Day in the Life as a Customer Service Representative

As a Customer Service Representative, you will handle incoming calls to address customer issues and provide solutions. You will also schedule services, take payments, and update customer files. Additionally, you will make outbound calls to ensure technicians are available and accounts are paid. You will work in a team environment to meet monthly service center goals.

Are you ready to join our team?

If you believe you are a good fit for this position, please submit your initial 3-minute mobile-friendly application. We look forward to meeting you!

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. Arrow Exterminators is a Drug-Free Workplace and conducts pre-employment drug screens and background checks on all employees.