Customer Service Representative
Arrow Exterminators · Marietta, GA · Today
OTHRFull-time
About the Role
Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers.
Responsibilities
- Serve as the first point of contact for internal and external customers
- Handle incoming phone calls, acting as a detective to determine problems and find solutions to every issue
- Assist in scheduling services, taking payments, and updating customer files
- Make outbound calls to ensure technicians are fully scheduled and accounts are paid
- Work in a team atmosphere to meet the service center's goals each month
- Utilize computer skills and problem-solving to create an awesome experience in every interaction
Qualifications
- Working knowledge of Microsoft Office Suite
- High school diploma or equivalent
- Present a professional appearance
- Able to work a 40-hour (minimum) workweek
- Willing to work minimal overtime as needed
Benefits
- Generous time off
- 11 paid holidays
- 401(k) with company match
- Roth IRA
- Medical, dental, and vision insurance
- High deductible HSA
- Telemedicine
- Disability, cancer, and accident insurance
- Health & wellness suite (company-paid)
- Additional optional life insurance
Pay
Hourly rate based on experience.