Customer Service Representative
About the role
AriensCo is seeking a Customer Service Representative to serve as a key point of contact between our company and our customers. This role supports customers by delivering products and services that help identify the best solutions to meet their needs.
Responsibilities
- Order processing for customers as it relates to the parts business: US & Canadian Dealers, National Accounts, State & Government Agencies, International Distributors, Consumer Credit Card Orders and Internal Customers
- External and internal order processing, RMA’s, product registration support, dealer locator support
- Successfully communicate in support of the customer with the internal teams of TAC, DC staff and sourcing
- Apply field promotions ensuring pricing and terms are executed correctly
- Communicate process and system issues related to order processing to leadership
- Credit card order processing and all processes related to these transactions
- Actively attend and participate in required trainings
- Stay current with system and product information, changes and updates
- Help identify and implement process improvements for work flows they oversee
Qualifications
- Completion of a two year post high school program, or high school diploma/general education degree (GED)
- Minimum of 2 years of experience in customer service
- The ability to make decisions and solve problems with leadership direction
- The ability to support special projects and additional duties as assigned
- The ability to multi-task or change direction on short notice
Benefits
Medical, Dental, Vision Insurance
Dependent Care Flexible Spending Account (FSA) plan
401(k) match and profit-sharing plans
Life Insurance
Health Savings Accounts (HSA)
Short Term Disability
Parental Leave
Onsite Marketplace
Care Partners at all locations
Employee Assistance Program
Tuition Reimbursement and Apprenticeship Programs
Safety shoes and safety prescription glasses reimbursement
Employee Product Purchase Program
50% Daycare discount
**Brillion Early Learning Center
10% tuition discount at KinderCare Learning Centers nationwide
**Excludes Brillion Early Learning Center
Onsite health clinic with Bellin Health
**Brillion Campus Only
Nearsite & Urgent Care Clinic Options
**Brillion Campus Only
Schedule
This role is based in Brillion, WI, with eligibility for a hybrid work arrangement.