Customer Service Representative
Ardagh Group · Chicago, IL · 3 wk ago
Customer Service$58k–$88k/yrFull-time
Role Description
Oversee customer ordering needs to ensure complete customer satisfaction while managing internal system and inventories needs. Assist management as needed to meet these and other company business objectives.Key Responsibilities
- Follow customer orders to ensure on-time and accurate deliveries.
- Troubleshoot delivery issues, input appropriate notice of complaints, and forward any other customer related problems to the appropriate people for resolution
- Work with Sales, Credit and Mfg to satisfy the unique issues related to specialty can orders
- Maintain customer master info, on-line user info, manufacturing materials, customer cross-reference tables, etc. to ensure a smooth process flow from order to manufacture to invoicing.
- Monitor artwork flow to ensure approved plates are available as needed for manufacture.
- Maintain Zartnew records by customer by item to provide the information that feeds the automated manufacturing planning tool.
- Manage promotional activity including artwork, production quantities, timing and transitioning in and out.
Requirements
- Ability to solve complex problems and negotiate solutions
- Excellent phone/people skills and ability to organize time well
- Computer skills including SAP, Excel, Word & PowerPoint
- Some college preferred or previous experience in customer service
About the Role
Ardagh Metal Packaging is a leading global supplier of sustainable, infinitely recyclable metal beverage cans to brand owners. A subsidiary of sustainable packaging business Ardagh Group and a leading industry metal packaging company, Ardagh Metal Packaging employs more than 6,300 people across Europe, North America and Brazil, with sales of approximately $4.7 billion.Qualifications
Ardagh Metal Packaging believes that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued and can work to their full potential. We offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team - you’ll enjoy the journey!Skills
None listed in the job posting.Benefits
- Medical, prescription, dental and vision plans
- Flexible Spending Accounts (FSA)
- Life insurance
- 401(k) retirement plan with company match
- Paid holidays and vacation
- Short- and Long-Term Disability (STD/LTD)
- Employee Assistance Program (EAP)
- Apprenticeship programs
- Professional and personal development opportunities through Employee Resource Groups