Customer Service Representative

Job Responsibilities

• Prepare, review and process applications for service and service orders for WVT and subsidiaries.
• Answer inbound calls in a timely, professional, and friendly manner.
• Schedule and manage installation appointments and updates.
• Convert inbound inquiries into new customer activations.
• Upsell or cross-sell fiber internet services and bundles to current customers.
• Accurately document all customer interactions and next steps in internal systems.
• Receive, record, and distribute trouble reports or service orders to crews based on customer request/need.
• Update, Manage, and Maintain customer records as applicable.
• Follow up with customers to ensure satisfaction.
• Have complete understanding of billing systems and procedures.
• Answer customer questions and complaints.
• Aid Customers with payments.
• Aid walk-in Lobby Customers.
• Assist manager to study and standardize procedures to improve efficiency of department processes.
• Assist in the cross training of duties and responsibilities.

Regular Attendance and Safety

Regular attendance is essential in this position. Adhere to company safety regulations.