Customer Service Representative

Champion Home Services is based in San Antonio, providing top-quality HVAC, plumbing, and electrical services. With over 40 years of combined experience, we proudly serve San Antonio and the surrounding areas with dependable, energy-efficient solutions for homes and businesses. Join a team of hardworking, humble professionals who are passionate about improving the lives of our community—one home at a time. Champion Home Services in Bulverde, Texas has an exciting opportunity for a Customer Service Representative.

Pay

This is a full-time position paying $18.50–$25.00 per hour with various schedule options.

What you will do

• Handle inbound customer service calls including, but not limited to:
  • Booking appointments
  • Understanding general priority booking knowledge
  • Providing tech ETA
  • Deescalating customer concerns
  • Understanding field availability for effective booking
• Handle text and chat engagements with the customers
• Call on customer list to offer promotions
• Creating and updating customer profiles

What you bring

• Previous customer service or call center experience
• Strong attention to details
• Conscientious team player
• Honesty, integrity, and a good attitude
• Clear background check and drug screen
• Industry and ServiceTitan experience preferred

Location

Bulverde, Texas