Customer Service Representative

Key Responsibilities

• Provide timely and accurate information to customers regarding pricing, product availability, lead times, and order status.
• Respond to customer inquiries professionally via email and phone while demonstrating strong service orientation.
• Order Processing & Management
• Receive and process customer orders accurately and efficiently through internal order management systems.
• Review product, shipping, and documentation requirements and coordinate with internal teams to ensure on-time delivery.
• Access customer portals as needed to retrieve orders or provide updates.
• Cordination & Issue Resolution
• Monitor daily status of orders, including late or held orders; proactively identify solutions such as expedited shipping or product alternatives.
• Work with Finance and customer contacts to help resolve invoice discrepancies or outstanding receivables.
• Collaborate closely with Field Sales and Product Marketing to escalate issues and support customer needs.
• Data Accuracy & Maintenance
• Maintain customer master data, cross-references, and shipping details to ensure accurate records.
• Support reporting and tracking of on-time delivery performance for key accounts.
• Team Collaboration & Customer Experience
• Utilize internal resources effectively to meet or exceed customer expectations.
• Represent the Customer Service team and Amphenol professionally with a positive, customer-focused approach.

Qualifications & Requirements

• Education & Experience
• Associate degree in Business, Communications, Supply Chain, or a related field preferred.
• 1–2 years of experience in customer service, order management, sales support, or administrative roles—preferably in a manufacturing or technical product environment. Recent graduates with relevant internships or strong customer-facing experience are encouraged to apply.
• Skills & Competencies
• Strong verbal and written communication skills with a pleasant, professional phone manner.
• High attention to detail, strong follow-through, and the ability to manage multiple priorities.
• Comfortable working with data, reports, and basic problem-solving.
• Proficient with MS Office (Word, Excel, Outlook); experience with ERP/order management systems a plus.
• Ability to learn technical product information and navigate cross-functional communication.
• Preferred (Not Required)
• Experience in demand planning, supply chain, inventory management, or similar functions.
• Prior experience in manufacturing, electronics, or industrial environment.