Customer Service Representative

Key Responsibilities

• Greet clients and patients with warmth, professionalism, and empathy.
• Answer multi-line phone systems and respond to client inquiries.
• Schedule appointments and manage the daily appointment calendar.
• Check patients in and out efficiently.
• Process payments and maintain accurate financial records.
• Verify client and patient information in the practice management system.
• Educate clients on wellness plans, preventive care, and clinic services.
• Cook prescription refill requests and communicate with the medical team.
• Maintain a clean, organized, and welcoming reception area.
• Support veterinarians and technicians with administrative tasks as needed.
• Handle sensitive situations with compassion and professionalism.

Qualifications

• A high school diploma or equivalent required.
• Previous Veterinary customer service experience required.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable using computers and learning veterinary software.
• Ability to work efficiently in a fast-paced environment.
• A positive attitude, dependable work ethic, and team-oriented mindset.
• A passion for helping people and their pets.

What We Offer

• Competitive pay based on experience.
• Health, dental, and vision insurance (for eligible employees).
• Paid time off and holiday pay.
• Employee pet care discounts.
• Continuing education and professional development opportunities.
• A supportive and collaborative team environment.
• Opportunities for career growth within the practice.

Schedule

• Full-time 30-40 hours a week.
• Some evenings and rotating Saturdays are required.

Benefits

• Health, dental, and vision insurance (for eligible employees).
• Paid time off and holiday pay.
• Employee pet care discounts.
• Continuing education and professional development opportunities.
• A supportive and collaborative team environment.
• Opportunities for career growth within the practice.