Customer Service Representative

About the role

At Greenwich Veterinary Center, we practice gold standard medicine and deliver a client experience defined by compassion, professionalism, and attention to detail. Our Mission is to provide compassionate, comprehensive veterinary care that supports lifelong health and quality of life of every patient while delivering exceptional service to the families who love them.

Responsibilities

• Serve as the first and final impression of the hospital
• Provide a polished, client-centered experience in person and over the phone
• Schedule appointments efficiently and manage multi-line phones
• Support seamless patient flow through strong communication with medical staff
• Process invoices and payments accurately
• Maintain organized, detailed medical records
• Offer empathy and professionalism during both routine and emotionally sensitive visits

Qualifications

• 1+ year of customer service or receptionist experience (veterinary preferred)
• Strong communication skills and professional presence
• Detail-oriented with the ability to multitask in a fast-paced environment
• Comfortable working around dogs, cats, and other small animals

Benefits

• $20-$24 per hour, based on experience
• Strong benefits package including health, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid sick time
• Employee pet care discounts
• A hospital committed to gold standard medicine
• A respectful, inclusive, team-oriented culture
• Supportive leadership and opportunities for growth

Pay

$20 - $24 per hour

Schedule

Full-Time / Part-Time