Customer Service Representative

Key Responsibilities

• Client Communication & Scheduling: Answer phone calls and emails promptly with professional, friendly service. Schedule appointments efficiently based on client and hospital needs, including forward booking. Send appointment reminders, confirmations, and follow-up communication through hospital systems. Make outbound calls to reconnect with lapsed clients and encourage appointment scheduling.
• Client Relations & Service: Greet clients and pets warmly and professionally. Use active listening to gather medical information and appropriately direct client concerns. Demonstrate empathy and professionalism during emotional or challenging situations. Educate clients on hospital services, preventive care, promotions, and online resources.
• Managing Patient Information & Technology: Maintain accurate client and patient records within the practice management system. Process payments, financing options, and billing inquiries efficiently. Maintain organized records of communications and appointments to support hospital operations.
• Support the Medical Team & Hospital Operations: Provide accurate post-visit instructions and follow-up care information. Help maintain a clean, organized, and welcoming reception area. Assist with administrative duties including filing, data entry, and general office support. Coordinate with veterinary staff to help provide seamless patient care.

Qualifications

• A high school diploma or equivalent required.
• Previous customer service experience required, veterinary or healthcare experience preferred.
• Strong communication and interpersonal skills with a client-focused mindset.
• Comfortable using technology, scheduling software, and online communication platforms.
• Strong organizational skills with the ability to multitask efficiently.
• Compassionate, patient, and team-oriented demeanor with a love for animals.
• Availability to work flexible hours, including some weekends and holidays.

Benefits & Perks

• Competitive pay.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) retirement plan with company match.
• Mental health and wellness resources.
• Tailored development programs, mentorship, and career growth opportunities.
• Supportive, collaborative team culture where everyone feels a sense of belonging.