Customer Service Representative

Position Overview

The Customer Service Representative (CSR) is a key member of the hospital team, responsible for creating a welcoming and supportive environment for clients and their pets. In a general practice setting, the CSR manages a high volume of routine appointments, preventive care visits, and client communications while maintaining accuracy, efficiency, and empathy.

Key Responsibilities

• Deliver a warm, professional, and empathetic client experience at every interaction
• Answer phones promptly and effectively, addressing questions, concerns, and requests
• Schedule appointments, procedures, and follow-ups with attention to clinic flow and patient needs
• Greet clients and patients, ensuring accurate check-in and check-out processes
• Educate clients on preventive care, wellness plans, and hospital services
• Process invoices, payments, and financial transactions accurately
• Maintain complete and accurate client and patient records in practice management systems
• Cook up communication between veterinarians, technicians, and clients
• Support the care team by managing workflow and client expectations during busy periods
• Handle sensitive or emotional situations with compassion and professionalism
• Uphold AmeriVet’s standards of service, teamwork, and integrity

Qualifications

• A high school diploma or equivalent required
• 1+ year of veterinary customer service experience
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer proficiency (experience with veterinary software a plus)
• Comfort working around animals of all sizes and temperaments

Work Environment & Schedule

General practice veterinary hospital setting
Fast-paced environment with a focus on wellness and preventive care
Requires standing, walking, and interacting with animals
Full-time schedule, including some evenings and weekends as needed

Benefits

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being
• Generous paid time off and holidays, because your personal time matters
• A supportive, collaborative environment where everyone feels a sense of belonging

Please note: Any Benefits listed above apply to full-time employees.