Customer Service Representative

About the role

Join the Cold Chain That Feeds the World. For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose.

Responsibilities

• Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts while ensuring prompt and efficient service.
• Act as a liaison between customers and internal teams to facilitate account administration, scheduling, and order processing, and provide clerical support including maintaining records and answering phones.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, including overages, shortages, and damaged orders.

Requirements

• A high school diploma or general education degree (GED) required.
• Minimum 0-2 years of experience preferred in customer service or clerical work.
• Demonstrated ability to communicate clearly with customers and team members in writing and verbally.
• Accurate typing and data entry skills.

Qualifications

• Ability to manage multiple tasks efficiently.
• Adaptability and initiative in dynamic work environments.
• Experience working with challenging customers.
• Understanding of customer product storage and handling requirements.
• Ability to collaborate effectively with colleagues and respond appropriately to feedback.
• Familiarity with Warehouse Management Systems.
• Familiarity with Microsoft Office Suite.
• Experience operating desktop computers.

Physical Requirements

• Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.
• Requires ability to comprehend and communicate with others verbally and/or in writing.
• May require visits to warehouse operations in temperatures at or below freezing.
• May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.

Pay

The Company's good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $18.50 hourly. Rate may vary based on work location.

Schedule

Hours may vary based on work location.