Customer Service Representative

Primary Responsibility

Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling, and various other clerical duties. May handle and resolve complaints.

What You’ll Do

• Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
• Reports customer feedback to management.
• Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
• Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.
• Assures proper invoicing of accounts by verifying computer-generated invoices.
• Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors.

Schedule Loads As Required

• Schedule loads as required.
• Maintain updated reports to ensure all loads are empty and closed.
• Resolve refused product, over, short and damaged (OS&D) orders.

Physical Requirements

• Requires the ability to sit for long periods of time, with frequent interruptions.
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work.
• Talking, hearing, and seeing are important elements of completing assigned tasks.
• May require travel by automobile and airplane up for business.
• May require a visit facility operations in temperatures at or below freezing.
• Carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds.
• Requires the use of various electronic tools.

What Experience And Education You Need

• A high school diploma or general education degree (GED).
• 0-2 years of related work experience.

What Could Set You Apart

• Ability to work in a fast-paced environment.
• Ability to handle multiple tasks at the same time.
• Flexibility and initiative.
• Experience working with challenging customers.
• Excellent communication skills.
• Strong problem-solving skills.
• Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.
• Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.

Knowledge

• Knowledge of Warehouse Management Systems.
• Knowledge of Microsoft Office Suite.
• Desktop computers.
• Accurate typing and data entry skills.

What We Offer

• At Americold, we believe in taking care of our people. We offer benefits designed to support your health, financial well-being, and future.
• Our associates know what's in it for them – opportunity, purpose and a values-driven culture.
• When you join Americold, you become part of a mission to help our customers feed the world.
• U.S. Only: Americold offers a range of benefits, including medical/dental/vision insurance, STD/LTD coverage, 401(k) with Company match, FSA, life insurance, EAP, and paid time off, some of which may vary depending on the particular position and whether it is covered by a collective bargaining agreement (CBA).

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