Customer Service Representative

Responsibilities

• Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.

Qualifications

• Secret Clearance Eligible (U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance).
• Four (4) years’ experience, or three (3) years with Associates degree, or two (2) years with Bachelor’s degree related experience in customer service and responding to requests for information.
• The ability to work in a fast-paced environment with the flexibility to work nights and weekends.
• The ability to type at least 30 WPM.

Benefits

• Healthcare benefits.
• Paid leave.
• Retail plans.
• Insurance programs.
• Education and training assistance.

Pay

Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $21.72/Hr. - USD $22/Hr. Actual compensation will be determined based on several factors permitted by law.