Customer Service Representative

Core Responsibilities

• Answering the phones
• Explaining our services to potential clients
• Manage the customer experience
• Scheduling of appointments
• Dispatch, routing, and scheduling of jobs for our technicians

Qualifications

• Excellent customer service and telephone skills
• Excellent written and oral communication skills
• Proficiency in Microsoft Office Suite
• Experience in the plumbing, restoration, or construction industries - a plus but not required
• Experience using Salesforce is a plus but not required

About the Role

American Leak Detection of Atlanta is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Pay

Not specified

Schedule

Shift: 8 hour daytime shift, full-time