Customer Service Representative

Our tight-knit team in Wood Dale is a 28-year-old family-owned and operated business. Most of our team has been with us for 5 or more years, fostering a great work environment for team-oriented individuals. The owner hires "co-workers" rather than "employees," prioritizing a friendly, low-stress atmosphere.

About the role

We’re looking for a highly collaborative and dependable Customer Service Representative (CSR) driven by the opportunity to contribute to the success of a local business. This is a full-time, in-house position working as part of our sales team alongside our outside sales representative for client engagement. You’ll serve as the primary internal representative of the organization, conveying our expertise in products, services, and capabilities while communicating customer requirements to the production team.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey to customers our expertise in products, services, and capabilities.
• Communicate customer requirements to the production team.
• Confer with customers by telephone or in-person to provide information about products or services.
• Handle order entry, estimate generation, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.
• Conduct customer needs assessments, meet quality standards for service, and evaluate customer satisfaction.

Qualifications

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction (preferred but not required).
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify strengths and weaknesses of alternative solutions or approaches to problems.

Skills

• Customer service
• Relationship-building
• Communication (written and verbal)
• Problem-solving

Benefits

• Company-funded IRA contribution (eligible after 12-month anniversary).
• Company-subsidized health insurance.
• Paid vacation and sick days.
• Paid holiday time off.
• Birthday lunches and employee appreciation events.
• Career path development.
• Low-stress, team-oriented work environment with company parties and a focus on fun and collaboration.

Pay

$18.50 per hour.

Schedule

• Full-time, 8-hour shift.
• Monday to Friday.
• Fully onsite.