Customer Service Representative

AlphaGraphics - US554 is a tight-knit team and an established leader in the printing, design, and shipping industries. Our mission is to partner with small businesses and consumers, providing high-quality solutions that make life easier.

About the role

The Customer Service Representative (CSR) establishes and maintains positive relationships with customers by ensuring their requirements and needs are met. We’re looking for highly collaborative and dependable teammates driven by the opportunity to contribute to the success of a local business.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey to customers our expertise in products, services, and capabilities.
• Act as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Requirements

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to problems.

Benefits

• Competitive compensation
• Flexible scheduling
• Career path development
• Hard work, collaboration, humanity, fun, and laughter

Pay

$17.00 - $19.00 per hour

AlphaGraphics offers careers for everyone, whether you are just starting out, looking for growth opportunities, or seeking a change. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience—we succeed together as a team.