Customer Service Representative

Responsibilities

• Act as a primary contact for clients
• Aid in the development and maintenance of client relationships
• Consult and serve as a resource for clients during the purchasing process
• Be knowledgeable about all products and services offered
• Have a thorough understanding of pricing and be able to create and follow up on printing, signage, and marketing materials estimates
• Communicate with the production team and customers on a regular basis
• Review customer files to ensure production quality and accuracy
• Be highly responsive to customer inquiries
• Understand and advise customers on internet and print marketing solutions
• Strategize with customers by listening, interpreting their needs, and advising on solutions
• Communicate courteously with customers through email, over the phone, and in person
• Absorb and resolve any issues that may arise with customers
• Understand and operate majority of equipment used in the center

Qualifications

• Excellent written and verbal communication skills
• Ability to problem solve and be solutions oriented
• Highly detailed with strong organizational and time management skills
• Understanding of basic computer software
• The ability to learn new software quickly
• Professional customer service demeanor
• Highly responsive to customer needs
• Ability to create and maintain customer relationships
• Ability to coordinate multiple schedules
• Two to three years of facing customer service experience required
• High School diploma or GED required, college education in Marketing, Communications or Business preferred