Customer Service Representative

The Customer Service Representative plays a critical role in connecting customers, sales, and production. This position ensures customer print, finishing, mailing, and fulfillment needs are met by coordinating job specifications, tracking production progress, and maintaining accurate job documentation throughout the entire production cycle.

What You’ll Do:

• Ensure customer requirements are met across print, production, finishing, mailing, and fulfillment services
• Develop schedules, monitor production cycles, and communicate project requirements with Sales Representatives and Production Planning
• Open jobs and enter operational, production, and account data accurately into the system
• Review job tickets for accuracy and update specifications as changes occur, communicating updates to department supervisors and managers
• Track jobs throughout the facility, including pressroom scheduling, bindery operations, shipping requirements, and customer sample delivery
• Enter shipping details, samples, addresses, and link estimates for pricing updates
• Maintain established customer accounts by providing in-house sales and operational support to authorized purchasing agents
• Document all processes and updates throughout the job lifecycle to ensure visibility and accuracy

What You Bring:

• A High School Diploma or equivalent
• 3–5 years of experience in print industry client services, administrative support, or manufacturing operations
• Previous experience in account management, customer service, production planning, or estimating within printing or manufacturing environments preferred
• Excellent verbal and written communication skills with the ability to collaborate across multiple departments
• Strong organizational skills with the ability to manage deadlines, prioritize workload, and multitask effectively
• Proficiency with computers and experience using ERP systems
• Ability to work independently, exercise sound judgment, and communicate strategic production plans
• Detail-oriented mindset with a strong focus on accuracy and customer satisfaction
• Team-oriented approach with a solution-focused attitude in a fast-paced environment

Physical Requirements:

• Walking 50%
• Standing 50%
• Lifting, pushing, pulling or carrying 50 lbs. and more