Customer Service Representative
ALLIANCE DOOR PRODUCTS · Salt Lake City, UT · 1 wk ago
Customer Service$24–$27/hrFull-time
Responsibilities
- Serve as the customer contact:
- Positively and professionally address customer needs, requests, and concerns in a timely manner.
- Process customer calls, information requests, order delays, and backorders and track order status and confirmations in an accurate, efficient, and timely manner.
- Proficiently navigate multiple programs simultaneously with efficiency, using shortcuts.
- Enter orders for basic stocked products.
- Follow up and provide feedback on customer quotations.
- Strive to become knowledgeable of Alliance's door and millwork products.
- Contribute to a collaborative, team-oriented work climate that supports our Statement of Purpose:
- Work with team members to develop professionally and flourish as we strive to successfully exceed customer needs.
- Communicate effectively and professionally with the team to ensure that everyone knows what is planned and that teamwork is fostered.
- Create opportunities for team participation and success.
- Work independently with minimal supervision in a fast-paced environment with frequent interruptions.
- Other duties as directed by supervisor.
- Must have at least two (2) years of experience working in a customer service-oriented office environment.
- Familiarity with the millwork industry or the building industry is strongly preferred.
- Must be able to communicate concisely and clearly in both written and verbal exchanges.
- Significant experience with Outlook, Word, and Excel software is a must.
- Wage: $24-$27- DOE
- Medical/Dental/Vision insurance and Health Savings Accounts (HSA's) with employer contributions
- Retail Plan
- Paid Holidays
- Paid Time Off
- Paid Bereavement Leave
- 401K
- Growth and Development Opportunities
CORE SKILLS & QUALIFICATIONS
COMPENSATION & BENEFITS
POSITION CLOSING
This job is Safety Sensitive and, therefore, is contingent upon a pre-employment drug test, including marijuana. As a standard part of the employment application process, Alliance Door Products may request employment references.