Customer Service Representative

Who We Are

Midwest Answer is a boutique answering service that’s redefining what it means to be the voice of a business. We provide 24/7/365 support tailored to each client’s needs—from call screening and emergency dispatching to after-hours messaging. Our Operators are more than just call handlers—they’re trusted extensions of our clients’ teams, delivering professional, accurate, and friendly service every time the phone rings.

What You'll Do

• Answering calls with professionalism and warmth using client-specific scripts
• Capturing caller details with accuracy and clarity
• Following protocols for emergency dispatch, appointment scheduling, and message forwarding
• Maintaining call flow metrics while balancing speed and quality
• Supporting after-hours and weekend calls with empathy and urgency
• Communicating updates to clients and internal teams
• Collaborating with peers and supervisors to refine processes and improve service

What You Bring

• A High School Diploma or equivalent (college coursework a plus)
• 1+ year in customer service, call center, or receptionist role
• Clear, professional phone etiquette and strong written communication
• Sharp attention to detail—no shortcuts or “text-speak”
• Calm under pressure and adaptable to changing call types
• Tech comfort: phone systems, CRMs, and basic troubleshooting
• Team spirit and openness to coaching
• Dependable attendance and punctuality
• Quick-thinking and problem-solving mindset

Why You'll Love Working Here

• Competitive hourly pay + weekend shift differentials
• Double pay for holidays
• Competitive benefits: Medical & dental coverage, Paid vacation and sick time, 401(k) with company match, Referral bonuses

Ready to Apply?

Submit your current resume and stand out by including a brief cover letter that mentions: Job Code: Attention to Detail Any experience with high-volume calls or emergency dispatching Your preferred shift (2nd or 3rd) and employment type (part-time or full-time)