Customer Service Representative

Duties

• Greet customers that enter the building, making them feel welcomed and valued, then proceed to assist them.
• Answer incoming calls with proper screening to ensure customers get to the right place the first time.
• Work closely with parts, service, and sales departments to form a cohesive team which consistently communicates and functions seamlessly in the eyes of the customer.
• Develop strong product knowledge and gain the ability to accurately quote small jobs/equipment purchases for the walk-in customer.
• Maintain and organize a seasonal supply of sales literature in the showroom for walk in customers.
• Entering Work Orders into Great Plains.
• Aiding the sales department with quoting needs while they are on the road to help insure their time is spent in front of customers.
• Invoicing and Billing Customers.
• Becoming another source of payment for customers who are picking up parts or equipment.
• Assisting the Operations Manager with general business needs.

Qualifications

• Must have valid driver’s license and acceptable Motor Vehicle Record.
• Must be computer proficient in all aspects.
• Ability to work with minimal supervision.