Customer Service Representative

About the role

We are hiring a Customer Service Representative in Billerica, MA. This role involves balancing high-energy customer interaction with meaningful operational support in an industrial environment. Key responsibilities include providing industrial, medical, and specialty gases, welding equipment, and other essential supplies, serving as a trusted guide, managing order entry, assisting with reconciliation of deposits, coordinating merchandise transfers, and maintaining a positive work atmosphere.

Responsibilities

• Serve as a trusted guide, advising customers on the tools, hardware, and materials needed to complete their projects.
• Demonstrate equipment use and share insights on product quality to help customers pioneer new solutions.
• Adhere to company policies including safety and the use of personal protective equipment to ensure a secure environment.
• Provide excellent customer service to both internal and external partners, fostering understanding and long-term relationships.
• Avoid errors in required paperwork, including coding, costing, and pricing.
• Partner with customers to identify the best tools and procedures for their specific tasks; demonstrate equipment use to build customer confidence.
• Manage order entry and assist with transaction processing; coordinate with customers and team members to provide helpful information on costs and delivery.
• Contribute to an outgoing call strategy to support the continued growth and success of the branch.
• Coordinate the transfer of merchandise between locations to meet customer needs.
• Stock shelves and maintain welcoming showroom displays to provide an excellent customer experience.
• Coordinate cylinder movement and pallet organization.

Requirements

• High School Diploma or equivalent required.
• Minimum of 2+ years of experience in product, warehouse, or sales environments (equivalent combination of education and unique life experience may also be considered).
• Excellent customer service skills and the ability to thrive in a fast-paced setting.
• Experience in industrial retail, inside sales, or inventory control is a plus.
• Attention to detail in handling transactions.
• Availability for occasional overtime when the team needs extra support.
• Must be able to operate in a drug-free workplace.

Qualifications

• HS Diploma or equivalent required.
• Minimum of 2+ years of experience in product, warehouse, or sales environments (we also value an equivalent combination of education and unique life experience).
• Excellent customer service skills and the ability to thrive in a fast-paced setting.
• Experience in industrial retail, inside sales, or inventory control is a plus.
• Attention to detail in handling transactions.
• Availability for occasional overtime when the team needs extra support.
• Must be able to operate in a drug-free workplace.

Skills

• A background in gas, welding, or safety supplies is a wonderful asset.
• Familiarity with SAP, Google, or MS Office Applications.
• A detailed understanding of SAP and PROS functionalities.
• The ability to communicate clearly and warmly with a wide variety of people from different backgrounds.

Benefits

• Comprehensive family benefits including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for parents with a 14-week paid child birth benefit.
• Future security with a 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early access to benefits starting after just 30 days of employment.

Pay

Targeted Salary Range: $25-$30 per hour with bonus opportunities!

Schedule

Monday - Friday, no weekend work!

Benefits

• Comprehensive benefits package including medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
• 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Contact

To apply, contact Jessica Lewis at jessica.lewis@airgas.com or (346) 840-9758 (Call/Text).