Customer Service Representative

About the role

The Customer Support Specialist is responsible for resolving customer issues, concerns, escalations and inquiries. The support specialist performs daily responsibilities via email & via phone to ensure that our customer needs are being taken care of with efficient and effective service and resolution.

Responsibilities

• Review and resolve assigned issues and inquiries
• Ensure mandatory Queue coverage
• Cancellations and Rejections
• Assist and Support EspriGas “TMG” customer request
• Able to assist and manage department mailboxes
• Serve as communicator between Customer Service and Key Accounts
• Able to work with Airgas internal associates across the organization
• Assist with overflow calls
• Rush Deliveries
• Aid in Non-Strategic Return Label management
• Aid in FTO’s Order Entry for Esprigas
• Aid in problem solving for Esprigas
• Aid in Escalations

Requirements

To perform this job successfully within a timely manner with a sense of urgency for our customer needs.

Qualifications

• Good organizational and people skills
• Accountability, assume responsibility for all actions and follow through to ensure you and your team complete tasks and assignments with attention to detail
• Professionalism, present yourself in person and on the telephone in a way that is refined, polished, courteous, controlled, warm and helpful
• Positive Attitude, wear a smile and conduct yourself with an upbeat demeanor, while demonstrating flexibility and approachability towards team members, customers and patients
• Problem Solving, proactive in anticipating and preventing problems before they arise, and addressing them and taking ownership
• Responsiveness, respond promptly to the needs of our internal and external customers
• Initiative, if a task needs to be done willing to provide above and beyond efforts
• Stewardship protects and ensures the best interest for the company
• Leadership, mentor to peers and fellow team members and new employees by exemplifying the characteristics of excellent customer service at all times
• Compassion, caring and empathetic to feelings, thoughts and experiences of team members, customers without judgment
• Collaboration among team members and other departments on team building ideas, creation of processes, assisting others and taking ownership

Skills

Not specified

Benefits

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: We offer a 14-week paid child birth benefit to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

Pay

TBD

Schedule

Monday thru Friday, daytime hours