Customer Service Representative

About the role

Air Techniques, Inc. was founded in 1962 and has since grown into a successful corporation, manufacturing utility room and digital imaging products in a vertically integrated factory. The company maintains ISO-13485 registration certification to ensure quality and customer satisfaction.

Essential Functions and Responsibilities

• Manage all aspects of customer inquiries and requests including product selection, sample and catalog requests, non-stock items, basic returns, price quotes, special pricing, and order status.
• Work closely with the sales team and handle consignment coordination.
• Avoid international shipments and organize freight requirements.
• Provide information about products and promotional opportunities to customers.
• Communicate with clients via phone and email using proper etiquette.
• Maintain established performance levels and build rapport and trust with clients to maximize customer loyalty.
• Demonstrate competency in products and services as offered by Air Techniques and continue to improve product knowledge and customer service skills.
• Comply with all company policies and procedures and follow up to ensure timely order shipping and address out-of-stock issues.
• Aid other departments as needed.
• Occasionally work on-site with the possibility of overtime or weekend work.
• Perform other duties as assigned.

Work Experience Requirements

• Two years prior call center environment experience.
• Proficient in English for professional environments, both verbally and in writing.
• Familiarity with freight and logistics.
• Experience in the dental industry or similar customer support roles.
• Experience using web-based service and/or e-commerce tools (such as ERP programs for order processing, Salesforce, Word, or MS Excel).
• Ability to work with various personality types professionally and positively.
• Clear communication and articulation skills via phone and email.
• Professional attitude and adherence to company protocols and guidelines.
• Experience in high-pressure environments.
• Demonstrated follow-up skills.
• Ability to multitask and adhere to schedules.
• Efficiency in Microsoft Office programs such as Excel.

Education Requirements

A high school diploma or equivalent is required.

Benefits

Equal employment opportunities are provided to all qualified applicants without discrimination on the basis of race, creed, color, religion, national origin or ancestry, gender, citizenship, age, disability, marital status, veteran status, sexual preference, or any other characteristic protected by applicable federal, state, or local laws.