Customer Service Representative

Essential Duties And Responsibilities

• Respond to all customer inquiries, requests and complaints concerning work-orders, shipments, inventory, etc.
• Schedule inbound and outbound appointments within the DMS (Dock Management System).
• Communicate between customer, the customer’s broker or freight forwarding and warehouse operations concerning the customer’s account/inventory and office for invoicing and credit changes.
• Assure proper invoicing of all accounts by processing and verifying computer-generated invoices.
• Generate all paperwork/information required for customer work orders including responding to and checking on special requests, expediting orders where necessary, tracking orders, and post inventory records.
• Review order details and ensure they are following Company policies and procedures.
• Research issue, obtain supporting paperwork, get approvals and process credits / debits.
• Provide clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors.
• Provide coverage for other team members.

Other Duties And Responsibilities

• Accurately enter orders in the WMS.
• Preform work in a safe manner following all Company safety rules.
• May perform other duties as may be assigned to fulfill Agile’s objectives.

Required Qualifications

• 2 years of Customer Service Experience or an appropriate combination of education and experience.
• Requires computer skills in Microsoft Word, Outlook, Excel, PowerPoint, Access, and ability to use the Internet.
• Requires clerical skills in managing files and records, and other office procedures and terminology.
• Requires the ability to pay close attention to details, and having a personality that is pleasant and cooperative, even when under pressure to meet deadlines, or when working with difficult individuals.
• Strong communication skills with the ability to read and speak English.
• Must be able and willing to complete a pre-employment basic math skills test.
• Must be able and willing to complete a per-employment background check and drug screen.
• Strong Teamwork skills.

Preferred Qualifications

• High School Diploma or GED.
• Knowledge, Skills & Abilities: The employee must have proficient knowledge of English and math skills. The employee also must be capable of following written and verbal instructions. The employee must have a high attention to detail. Organizational and time management skills will be required.

Work Environment

• The working environment is usually in an office setting, with occasional need to leave the premises.
• Requires the use of a telephone, fax machine, computer terminal calculator, copy machine.

Work Hours

• The work schedule is 8 -12 hours a day, 3-5 days a week, day vary weekends included.
• Workdays can vary.
• Work hours by shift are below:
• 2nd Shift, rotational schedule 3-5 nights per week, including weekends.

Physical and Mental Demands

• This job will require the ability to sit for long periods of time, with frequent interruptions.
• This job will also require several hours per day of sitting, getting up and down from chairs, and reaching, bending, or carrying light loads.
• This job will require manual dexterity with normal hand/finger movements for typical office work.
• Speaking, hearing, and seeing are important elements of completing assigned tasks.
• This job will occasionally require climbing, squatting or kneeling, and bending.
• The job will occasionally require lifting / carrying / push / pull up to 20 lbs.
• The associate must know and follow proper office and safety protocols; know and follow Agile’s grooming, hygiene and dress code policies including appropriate personal protection equipment (PPE) for safety compliance.
• The noise level in the warehouse is usually moderate.

Supervisory Responsibilities

• Occasionally may be placed in charge of special projects with support from front line supervision.