Customer Service Representative

Duties & Responsibilities

• Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives
• Prepare accurate and timely quotes, including complex pricing and lead time evaluations
• Cook with internal teams (production, engineering, supply chain) to confirm feasibility, lead times, and specifications
• Actively support outside sales team members by:
• Assisting with quotes and customer communication
• Providing product, pricing, and availability information
• Helping resolve customer issues and escalations
• Research issues, interpret available information, and use critical thinking to solve problems independently
• Maintain organized records of quotes, orders, and customer interactions
• Aid other customer service representatives to support overall team performance and workload

Qualifications

• High School Graduate or GED
• Strong customer service and communication skills
• Strong collaboration skills across multiple departments
• Ability to manage multiple priorities in a fast-paced environment
• Proven ability to analyze information and solve problems with limited direction
• Basic technical aptitude with the ability to learn product applications
• High attention to detail and accuracy
• Prior experience in customer service – preferably in an office environment – including order entry, quoting, or inside sales support is preferred
• SAP experience preferred

Physical Requirements

• Lift/Carry: Frequently
• Stand: Frequently
• Sit: Constantly
• Reach Outward: Frequently
• Reach Above Shoulder: Not Applicable
• Climb: Not Applicable
• Crawl: Not Applicable
• Squat/Kneel: Occasionally
• Bend: Occasionally
• 10 lbs or less: Occasionally
• 11-20 lbs: Occasionally
• 21-50 lbs: Occasionally
• 51-100 lbs: Not Applicable
• Push/Pull: 12 lbs or less: Occasionally

Health, Safety, Environment, Quality and Ethical Standards

Ensure compliance with the Health, Safety, Environment, Quality, and ethical standards of the group are sustainable and world-leading.

Organization

This position has no supervisory responsibilities.

Skills

• Customer Service
• Communication
• Collaboration
• Problem Solving
• Technical Aptitude
• Attention to Detail

Benefits

N/A

Pay

N/A

Schedule

N/A

Company Information

AESSEAL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.