Customer Service Representative

Location: Columbia, TN • Contract

About The Company

Our client is a well-established organization seeking a customer-focused professional to join their Customer & Sales Support team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and working in a collaborative environment.

Responsibilities

• Provide professional support to customers and internal teams through phone and email communication.
• Respond to questions related to applications, account status, and general service inquiries.
• Record customer interactions accurately within Salesforce or a CRM system.
• Manage shared support inboxes and ensure requests are handled promptly.
• Collaborate with cross-functional teams to resolve customer issues efficiently.
• Investigate and troubleshoot customer concerns while determining appropriate solutions.
• Identify process improvements and communicate system or workflow recommendations to leadership.
• Balance multiple priorities in a fast-paced, team-oriented environment.
• Meet established quality, productivity, and customer service performance goals.
• Complete required training and assist with additional projects as assigned.

Requirements

• High school diploma or GED required.
• Minimum of 1 year of phone-based customer service, sales support, or call center experience required.
• Strong verbal and written communication skills.
• Excellent organizational, multitasking, and time management abilities.
• Ability to use multiple computer screens while navigating phone calls and documenting interactions simultaneously required.
• Experience using Microsoft Office, including Outlook, Word, and Excel required.
• Familiarity with Salesforce or other CRM platforms is strongly preferred.
• Strong analytical and problem-solving skills.
• Ability to work independently while contributing to a collaborative team environment.

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Contract opportunity with potential to convert to permanent employment for top performers
• Ongoing training and professional development

Pay

$18.00–$20.00/hour

Schedule

Monday–Friday, standard business hours (occasional overtime as needed)

Perks

• Collaborative and supportive team culture
• Hands-on training and career development opportunities
• Gain experience with Salesforce and other industry-leading systems
• Stable Monday–Friday schedule with growth potential for top performers