Customer Service Representative

About the role

Our client is a well-established manufacturing organization committed to delivering high-quality products and exceptional customer service. They value collaboration, professionalism, and continuous improvement while providing employees with opportunities for growth and development.

Responsibilities

• Process customer purchase orders, quotations, order changes, and expedited requests.
• Monitor open orders and communicate updates, schedule changes, and delivery information to customers and internal teams.
• Maintain accurate customer forecasts and account records.
• Respond to customer inquiries via phone and email in a timely and professional manner.
• Partner with sales, purchasing, production planning, and other departments to meet customer needs.
• Build and maintain positive customer relationships through responsive service and effective communication.
• Provide product information and pricing support using available resources.
• Aid with product returns and customer issue resolution.
• Ensure pricing, discounts, and account information remain accurate and current.
• Share important customer feedback and market information with appropriate internal stakeholders.
• Support process improvements and contribute to departmental initiatives.
• Participate in meetings, training sessions, and ongoing professional development.
• Complete reports, documentation, and other assigned administrative tasks accurately and on time.
• Follow workplace safety guidelines and maintain an organized work environment.
• Perform other duties as assigned.

Requirements

• A high school diploma or GED is required.
• An associate's or bachelor's degree is preferred.
• One to two years of customer service, inside sales, or technical support experience is preferred.
• Strong written and verbal communication skills are required.
• Proficiency with Microsoft Office, including Word and Excel, is essential.
• Excellent organizational, problem-solving, and multitasking skills are necessary.
• The ability to work independently and collaboratively in a team environment is required.
• A willingness to work overtime when business demands require is expected.

Qualifications

• High school diploma or GED required.
• One to two years of customer service, inside sales, or technical support experience preferred.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office, including Word and Excel.
• Excellent organizational, problem-solving, and multitasking skills.
• The ability to work independently and collaboratively in a team environment.
• A willingness to work overtime when business demands require.

Benefits

• This position is eligible for medical, dental, vision, and 401(k).

Pay

$22-23/hr

Schedule

Monday – Friday | Standard Business Hours (Overtime as needed)

Additional Details

• Primarily office-based position in a climate-controlled environment.
• Position requires prolonged sitting and frequent use of a computer, keyboard, mouse, and telephone.
• Responsibilities may evolve to meet changing business needs.

Perks

• Collaborative team environment
• Stable, full-time opportunity with growth potential

Company Information

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.