Customer Service Representative
Responsibilities
Provide support to in-store team members through incoming calls, offering clear resolutions, escalations, and assistance with service order questions, job instructions, and system access.
Deliver step-by-step technical and merchandising support over the phone to ensure smooth operations.
Ensure customer satisfaction with professionalism, positivity, and accurate, timely support.
Execute outbound calls to verify in-store compliance and review photos for quality checks.
Document and report all activity through Premium’s online tracking system to maintain accurate records.
Qualifications
- High school diploma or equivalent required, with strong English reading and writing skills.
- Experience in office or call center environments.
- Exposure to retail merchandising, consumer packaged goods, or consumer electronics is an asset.
- Exceptional customer service skills, paired with strong problem-solving abilities, communication to effectively collaborate and resolve issues.
- Strong soft skills, including teamwork, adaptability, time management, and critical thinking.
- Computer skills, including exposure to Microsoft Office Suite.
About Us
Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories. With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone.
Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations.