Customer Service Representative

About Ace Handyman Services Columbus

Ace Handyman Services Columbus is locally owned and operated and proudly serves homeowners throughout Central Ohio. We help customers complete home maintenance, repair, and improvement projects by connecting them with skilled, professional craftsmen who deliver exceptional service and quality workmanship.

Responsibilities

• Answer inbound customer calls and respond to inquiries professionally and promptly
• Return missed calls and follow up with customers
• Contact new leads and convert inquiries into booked appointments - No cold calls!
• Follow up on estimates and outstanding opportunities
• Schedule appointments and coordinate customer projects
• Manage and optimize craftsmen schedules to maximize productivity
• Generate sales opportunities through proactive customer communication
• As training and workload allow, assist with:
• Customer deposits
• Processing payments
• Conducting customer satisfaction follow-ups
• Assisting with administrative projects and office support functions
• Supporting other operational needs as assigned

Qualifications

• High school diploma or equivalent
• Exceptional customer service and phone communication skills
• Strong verbal and written communication abilities
• Excellent organizational and time-management skills
• Strong attention to detail and problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable learning and using scheduling, CRM, and office software systems
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to type at least 40 words per minute
• Self-motivated with the ability to work independently and as part of a team
• Associate degree in business, communications, administration, or a related field (preferred)
• Experience in customer service, scheduling, dispatching, call center operations, or office administration (preferred)
• Experience in a home services, construction, or trades-related business (preferred)
• Sales, lead conversion, or appointment-setting experience (preferred)

Benefits

• Competitive pay ranging from $17-$19 per hour
• Health insurance
• Vision and Dental
• Vacation
• Performance bonuses and spiffs
• Flexible - 12 work from home days per year
• Advancement and growth opportunities
• Regular pay reviews