Customer Service Representative

Key Responsibilities

• Answer incoming calls and respond to customer inquiries professionally and promptly
• Schedule appointments and coordinate service requests using company software
• Communicate effectively with customers, craftsmen, and management
• Follow up with customers regarding estimates, appointments, and completed projects
• Aid in resolving customer concerns and ensuring a positive outcome
• Maintain accurate customer records and job information
• Support daily office operations and contribute to overall team success

What We're Looking For

• Excellent customer service and communication skills
• Strong organizational and time-management abilities
• Comfortable using computers, scheduling software, and office applications
• Ability to multitask and prioritize responsibilities effectively
• Positive attitude, professionalism, and attention to detail
• Previous customer service, administrative, scheduling, or call center experience is preferred but not required

Why Join Ace Handyman Services Lake Norman?

• A supportive team environment
• Opportunity for professional growth and development
• Meaningful work helping homeowners maintain and improve their homes
• A company culture built on trust, reliability, and exceptional service

Pay

Competitive hourly rate based on experience.

Schedule

Flexible schedule to accommodate customer needs.

Benefits

Health insurance, paid time off, professional development opportunities, and more.