Customer Service Representative
Ace Handyman Services Lake City · Fort Wayne, IN · 2 mo ago
On-siteCustomer ServicePart-time
Job Responsibilities
- Respond to job leads in a timely manner
- Cook up the schedule and material ordering for multiple craftsmen and projects
- Utilize our dispatching & schedule management software
- Return customers' calls as needed and follow up with past customers
- Perform paperwork and filing duties
- Aid in solving operational logistics to ensure a smooth customer journey
Job Requirements
- High school diploma or GED
- 3-5 years of administrative assistant/scheduling experience
- Comfortable with sales
- Adaptive to technology
- Strong customer service skills
- Excellent office management skills
- Solid typing skills; ten-key skills, a plus
- Great multitasking and prioritization skills
- Exceptional communication skills
- Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
- QuickBooks Online or other accounting knowledge, a plus
- Customer-facing experience, a plus
- ServiceTitan experience is a major plus