Customer Service Representative

Job Responsibilities

As a Customer Service Rep, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and advice on our services, pricing, and availability. You will also provide support for our craftsmen, helping them with material ordering and scheduling efficiencies.

• Respond to job leads in a timely manner
• Cooking the schedule and material ordering for multiple craftsmen and projects
• Utilizing our dispatching and schedule management software
• Returning customer calls as needed and following up with past customers
• Ensuring that all craftsmen follow our standardized service path and internal administrative processes
• Performing paperwork and filing duties
• Aid in solving operational issues as they arise to ensure a smooth customer journey

Job Requirements

• High school diploma or GED
• 3-5 years of administrative assistant/scheduling experience
• Comfortable with sales
• Adaptive to technology
• Strong customer service skills
• Solid typing skills; ten-key skills, a plus
• Great multitasking and prioritization skills
• Exceptional communication skills
• Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
• Call center experience, a plus
• Past use of sales scripts, a plus