Customer Service Representative
Ace Handyman Services · Fort Wayne, IN · 5 mo ago
Customer ServicePart-time
Job Responsibilities
- Respond to job leads in a timely manner
- Coordinating the schedule and material ordering for multiple craftsmen and projects
- Utilizing our dispatching & schedule management software
- Returning customers' calls as needed and following up with past customers
- Performing paperwork and filing duties
- Aid in solving operational logistics to ensure a smooth customer journey
Job Requirements
- High school diploma or GED
- 3-5 years of administrative assistant/scheduling experience
- Comfortable with sales
- Adaptive to technology
- Excellent verbal and written communication and interpersonal skills
- The ability to interact effectively with both customers and our craftsmen
- A strong solution-focused attitude and quick on your feet
- Strong customer service skills
- Solid typing skills; ten-key skills, a plus
- Great multitasking and prioritization skills
- Exceptional communication skills
- Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
- QuickBooks Online or other accounting knowledge, a plus
- Customer-facing experience, a plus
- ServiceTitan experience is a major plus
Qualifications
- Highly organized and detail-oriented
- Multitasking and prioritization skills
- Excellent communication skills
Benefits
- Competitive compensation
- Opportunity to work with a national organization
- Flexible and close-knit environment
Pay
Competitive compensation based on experience and qualifications.
Schedule
Hours vary based on shift and project demands.