Customer Service Representative

Regular Tasks

• Provide customer service to users via Live Chat, SMS messaging, email, and telephone.
• Ensure detailed records are maintained for all customer contacts.
• Review customer accounts for possible fraudulent activity and take appropriate action based on circumstances.
• Provide customer support to performers via email.
• Maintain a high level of professionalism and respect with every interaction.
• May be required to work on special projects as needs arise.

Requirements

• At least 1 year of high-volume traffic in a call center environment.
• Managing an average of 25 calls, 150 chats, and 30 emails per shift - simultaneously.
• Multitasking is essential in every interaction.
• High energy and commitment to superior customer support.
• General computer/internet knowledge.
• Interpersonal, communication, customer service, and time management skills are imperative.
• Independent decision-making and good judgment are essential in every interaction.
• Strong written and verbal communication skills required.
• Clear and courteous writing and speaking style.
• Ability to identify, analyze, and solve problems.
• Punctuality and excellent attendance.
• Excellent organizational skills.
• Ability to operate telephone, computer hardware/software including keyboard, 10-key, sit for extended periods of time.
• Basic math skills (add, subtract, multiply, and divide).

Benefits

• Employer-paid Medical, Dental, and Vision benefits.
• Life & Disability Insurance Coverage.
• Health Care FSA.
• Day Care FSA.
• 401(k) with a 50% contribution match (no limit).
• Vacation and PTO plan.
• Paid Holidays.
• Semi-Annual Profit Sharing.