Customer Service Representative

Responsibilities

• Provide first-line supervision of all personnel of the contractor engaged in the parking lot operation to ensure safe and efficient service, which may include resolution of problems at the exit plazas.
• Check all parking equipment and areas for condition and serviceability.
• Pay attention to cleanliness, rubbish, broken glass, condition of time clock, doors, windows, instruction cards and sheets, and all equipment.
• Note deficiencies and corrective action in supervisor’s log.
• Conduct field inspections on a regular basis and report deficiencies to the Supervisor-In-Charge where the Port Authority corrective action is required.
• Submit reports to supervisor-In-Charge and/or Operations Managers as conditions warrant.
• Physically inspect company vehicles for cleanliness and damage, and report findings to SIC for corrective action.
• Serve as a liaison between patrons and staff, resolving issues at entry lanes, exit lanes, and pre-paid stations.
• Ensure all assigned posts are manned and supervised.
• Understand and use the Revenue Control system.
• Supervise elevators, escalators at locations if required to satisfy operational needs.

Qualifications

• One year of lead or supervisory experience.
• Must be 18 years of age or older.
• Valid driver's license.
• Able to work a flexible schedule, including 24/7 operations.
• Standing/walking up to 8 hours in all weather conditions.