Customer Service Representative

Role & Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Maintain personal and customer service team performance targets
• Provide customers appropriate solutions and alternatives efficiently and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and document appropriately in Salesforce
• Follow communication procedures, guidelines, and policies

Qualifications & Experience

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of customers
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• 18 years of age or older
• High School Diploma or equivalent
• At least 6 months of previous call center experience a plus
• Proficient in PC operation and navigation
• Full-Time schedule availability within hours of operations: 8:30am-5:30pm Eastern Monday-Friday
• Prior Salesforce or other CRM experience strongly preferred
• Prior Automotive experience a plus
• Willing to submit to background check (includes education and employment verification)
• Bilingual (Spanish) a PLUS